FRAGRANCE

FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 14 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

HOW WILL I RECEIVE MY STORE CREDIT? 

Expect an emailed E-Gift Card within 5-7 business days of the delivery of your Return at our brick + mortar based on the volume of returns. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated levels of daily returns. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

We only offer store credit for returns. Items purchased from JaydenP.com are eligible for store credit within 14 days of purchase. Returns must be postmarked within 14 days of receipt of your order, all sales after 14 days are final.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get over 20 new styles a week and hope we can assist you in finding something new if your purchase doesn't work out!

• We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
• The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
• Merchandise must be unwashed and unworn.
• Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
• During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Intimates + Bodysuits.
• If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
• FINAL SALE, FLASH SALE and STYLE STEAL items are NOT eligible for Returns or Exchanges. 
• All Accessories are FINAL SALE and NOT eligible for Returns or Exchanges. Accessories are Jewelry, Hats, Scarves, Sunglasses, Makeup, Handbags + Belts.
• Fashion Face Coverings are FINAL SALE and NOT eligible for Returns Or Exchanges!
• Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns or Exchanges.
• Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
•  Store Credit does not expire.
• Free Return Labels are not applicable for In Store Purchases or Phone Orders.
• We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO Addresses and PO Box Addresses.

ALL SALE, INTIMATES, SOCKS, JEWELRY ARE FINAL SALE

ALL LACK OF COLOR HATS ARE FINAL SALE

 We will process your return as quickly as possible, however, please allow up to five to seven business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in refund of original order. 

All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.

HOW TO RETURN YOUR ITEM(S)

Please contact us with your order number and reason for return. A Return Authorization (RA) number will be issued via email within 24 hours.
Items returned without a RA number will not be accepted.
Please locate your order number on either your order confirmation email or the packing slip included in your shipment.
You have 14 days from the receipt of your order to request a Return Authorization.

Jayden P
2946 State Street
Carlsbad, CA 92008

If shipping your return, you will receive an e-gift card via email within three business days of the delivery to our store, once it has been processed. Shipping fees will not be refunded and will be deducted from the total.   

If you need a different size in your item, please note the size you want on your invoice and send it back to 2946 State Street, Carlsbad, CA 92008. If we have the item in stock, we will ship it to you. If we don't have your requested size, we will send you an e-gift card with store credit.

• Orders are shipped via USPS Monday-Friday, excluding holidays
• All packages are delivered to your door, no signature required
• We are unable to ship to P.O. boxes
• We are not responsible for lost or stolen packages
• If your package arrives damaged, you must contact us at orders@jaydenp.com within 24 hours of receiving the item
• Order processing takes 1-3 business days and you will receive tracking updates within 2-3 days of shipping

SHIPPING RATES

• FREE Shipping (domestic orders only) over $100
• Lack of Color Hats $15 Shipping Fee
• 2nd Day – $25.00 
• Overnight – $35.00
• For overnight delivery, to ship the next business day, your order MUST be placed by 12:00pm PST

What Is My Hat Size?

How Would You Like To Wear Your Hat?

Option 1 – Halo

This is the “halo” style of wearing a hat. Choose this option if this is the way you will choose to wear your hat.

1. Simply get your cloth measuring tape and place it around your head over your occipital bone (the furthest part on the back of your head).

2. Bring the measure around to the front of your head. About 5 mm above your ears and position it at the top of your forehead (beginning of hairline).

Option 2 – Traditional

This is the “traditional” style of wearing a hat. Choose this option if this is the way you will choose to wear your hat.

1. Simply get your cloth measuring tape and place it around your head over your occipital bone (the furthest part on the back of your head).

2. Bring the measure around to the front of your head. About 5 mm above your ears and position it in the centre of your forehead, or just above the eyebrows (depending on where you want your hat to sit).

Check what size your measuring tape says. Make sure when measuring the tape is not too loose or too tight. If in between sizes, we recommend going up in size. E.g if you measure 58 cm and there is no 58 cm in the style you are after, we recommend going up to size 59 cm. We also recommend adding a hat filler to your order if you are in between sizes as these can tailor the hat to fit your head perfectly.  

Lack of Color Sizing:

(KIDS) 53 CM. This is our Children's size. We do not recommend children's hats for adults as they are scaled down in design and are designed for your mini. 

(S) 55 CM. This is our smallest size and is only available in some styles. If your head measures 53 cm – 54 cm, we recommend adding a hat filler to your order, as these reduce the size of your hat by 1-2.5 cm.

(M) 57 CM. This is our medium size and is for an average sized head. This is the size we recommend as a ‘standard’ or ‘average’ fit.

(L) 59 CM. Is for a large head. This is our standard size L and is the largest size we offer in most styles.

(XL) 61 CM. Is only available in selected styles, this is the largest size we currently offer. All Lack of Color hats are uni-sex and can be worn by both men and women (but you didn’t need us to tell you that).  

Quick Tips

There is no such thing as an overall correct fit. You must ensure your hat fits the way YOU want it to. It is entirely a matter of personal preference and whatever feels right to you. A tighter fitting hat stays on better for people who are active – think a festival or day at the beach, your hat will also sit higher on your head. A looser fitting hat is more comfortable to wear for extended periods of time (4+ hours) and will sit lower on your head.  

Please note, our Rancher styles run slightly large due to the crown design and width of the crown. The Rancher styles run 1 cm larger than the tagged size. This includes the Zulu Rancher, Ivory Rancher, Teak Rancher, Noir Rancher, Coco Rancher & Ivory Rancher Special. 

Hat Sizing Chart