• Orders are shipped via USPS Monday-Friday, excluding holidays
• All packages are delivered to your door, no signature required
• We are unable to ship to P.O. boxes
• We are not responsible for lost or stolen packages
• If your package arrives damaged, you must contact us at customercare@jaydenp.com within 24 hours of receiving the item
• Order processing takes 1-3 business days and you will receive tracking updates within 2-3 days of shipping

SHIPPING RATES

• FREE Shipping (domestic orders only) over $100
• Lack of Color Hats $20 Shipping Fee
• 2nd Day – $25.00 
• Overnight – $35.00
• For overnight, to ship the next business day, your order MUST be placed by 12:00pm PST
• For 2 Day Delivery orders must be placed by 12:00pm PST

WHO DO I CONTACT WITH QUESTIONS?

Contact us by phone at 760-720-2946

or email 

HOW MUCH DOES SHIPPING COST?

Standard (three to seven business days) $10

Two-day (Two business days) $25

Next Day (One business day) $35

DO YOU OFFER INTERNATIONAL SHIPPING?

Currently we only ship to the continental U.S.

DO YOU SHIP TO PO BOXES?

We do not ship to P.O. boxes.      

I PLACED A SUCCESSFUL ORDER BUT WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after one hour please contact us to make sure your order went through.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow two to four business days for order processing and shipment, and an additional two to five business days for delivery. Express two-day shipping orders will be processed in one business day and delivered within two to three business days. Orders placed over the weekend will not be processed until the following business day.

DO YOU RE-STOCK YOUR INVENTORY?

We restock a small number of styles, the majority of our items are offered in limited quantities, for a limited time, so we can continually delight you with fresh styles and new looks.

HOW DO I GET A REFUND OR MAKE AN EXCHANGE?

We only offer store credit for returns. Items purchased from JaydenP.com are eligible for store credit within 14 days of purchase. Returns must be postmarked within 14 days of receipt of your order, all sales after 14 days are final.

ALL SALE, INTIMATES, SOCKS, JEWELRY ARE FINAL SALE

We will process your return as quickly as possible, however, please allow up to five to seven business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in refund off original order.

All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.

HOW DO I PROCESS A RETURN?

Please contact us with your order number and reason for return. A Return Authorization (RA) number will be issued via email within 24 hours. Items returned without a RA number will not be accepted.

Please locate your order number on either your order confirmation email or the packing slip included in your shipment.

You have 14 days from the receipt of your order to request a Return Authorization.

WHERE DO I SEND MY RETURN TO?

IF I PURCHASED AN ITEM ONLINE, CAN I RETURN IT TO THE STORE?

Yes, you can return any items purchased online to our store, as long as it meets our return policy included above.

HOW WILL I RECEIVE MY STORE CREDIT?

You will receive an e-gift card via email within three business days of the delivery of your return to our store, once it has been processed. Shipping fees will not be refunded and will be deducted from the total.   

We do not provide return labels at this time.

Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days of the day they were delivered to you.

If you selected local pickup, you will have 14 days from the date of purchase to exchange your items, or return for store credit.

You can mail back items, or you can bring them to 2946 State St Carlsbad, CA 92008 (AFTER you have emailed us and received a Return Authorization email – see “How To Return An Item” below)

Curbside Options: Please give us a call at 760-720-2946 if you’d like to exchange an item, or drop off an item for store credit, and we will be happy to coordinate that for you, as a curb side interaction.We do not offer refunds (unless item received is damaged). See drop down item below for information on damaged items.

HOLIDAY RETURN POLICY: Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 6th with the tags attached and gift receipt. Must be added in the notes at checkout that it is a gift.

FULL RETURN POLICY