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FAQs

WHO DO I CONTACT WITH QUESTIONS?

Contact us by phone at 760-720-2946

or email 

 

HOW MUCH DOES SHIPPING COST?

Free shipping on U.S. orders over $100

Standard (three to seven business days) $6

Two-day (Two business days) $25

Next Day (One business day) $35

 

DO YOU OFFER INTERNATIONAL SHIPPING?

Currently we only ship to the continental U.S.

 

DO YOU SHIP TO PO BOXES?

We do not ship to P.O. boxes.      

 

I PLACED A SUCCESSFUL ORDER BUT WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after one hour please contact us to make sure your order went through.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow two to four business days for order processing and shipment, and an additional two to five business days for delivery. Express two-day shipping orders will be processed in one business day and delivered within two to three business days. Orders placed over the weekend will not be processed until the following business day.

 

DO YOU RE-STOCK YOUR INVENTORY?

We restock a small number of styles, the majority of our items are offered in limited quantities, for a limited time, so we can continually delight you with fresh styles and new looks.

 

HOW DO I GET A REFUND OR MAKE AN EXCHANGE?

We only offer store credit for returns. Items purchased from JaydenP.com are eligible for store credit within 14 days of purchase. Returns must be postmarked within 14 days of receipt of your order, all sales after 14 days are final.

ALL SALE, INTIMATES, SOCKS, JEWELRY ARE FINAL SALE

We will process your return as quickly as possible, however, please allow up to five to seven business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in refund off original order.

All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.

 

HOW DO I PROCESS A RETURN?

Please contact us with your order number and reason for return. A Return Authorization (RA) number will be issued via email within 24 hours. Items returned without a RA number will not be accepted.

Please locate your order number on either your order confirmation email or the packing slip included in your shipment.

You have 14 days from the receipt of your order to request a Return Authorization.

 

WHERE DO I SEND MY RETURN TO?

Jayden P
2946 State Street
Carlsbad, CA 92008

 

IF I PURCHASED AN ITEM ONLINE, CAN I RETURN IT TO THE STORE?

Yes, you can return any items purchased online to our store, as long as it meets our return policy included above.

 

HOW WILL I RECEIVE MY STORE CREDIT?

You will receive an e-gift card via email within three business days of the delivery of your return to our store, once it has been processed. Shipping fees will not be refunded and will be deducted from the total.   

 

DO WE INCLUDE RETURN LABELS?

We do not provide return labels at this time.

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