SHOP BOOTS

SHOP MATISSE

• 16 in / 40.64 cm boot opening.
• 2 in / 5.1 cm heel for added elevation.
• Textile lining for comfort.
• Padded insole for all-day wear.
• Zipper closure for easy on and off.
• Imported quality craftsmanship.

Step out in style with these stunning western boots. Crafted from premium leather or soft suede, each pair showcases meticulous stitch detailing that adds a touch of sophistication to any outfit. The knee-high design ensures a snug fit, while the padded insole and textile lining provide exceptional comfort, making them perfect for all-day wear. With a rugged manmade outsole, these boots offer superior durability and grip, allowing you to confidently navigate various terrains. Elevate your footwear collection with these versatile boots that effortlessly blend style and functionality.

• Orders are shipped via USPS Monday-Friday, excluding holidays
• All packages are delivered to your door, no signature required
• We are unable to ship to P.O. boxes
• We are not responsible for lost or stolen packages
• If your package arrives damaged, you must contact us at customercare@jaydenp.com within 24 hours of receiving the item
• Order processing takes 1-3 business days and you will receive tracking updates within 2-3 days of shipping

SHIPPING RATES

• Hat Shipping $35 Shipping Fee
• 2nd Day – $35.00 
• Overnight – $50.00
• For overnight, to ship the next business day, your order MUST be placed by 12:00pm PST
• For 2 Day Delivery orders must be placed by 12:00pm PST

Return Policy

We accept returns for store credit or exchange within 14 days of delivery for eligible items.

Eligible Returns:

✔ Items must be unworn, unwashed, with tags attached.
✔ Shoes must be in the original box with all packaging.
✔ Store credit is issued as an E-Gift Card once the return is processed.

Non-Returnable Items:

🚫 Final Sale Items (including Flash Sale & Style Steals)
🚫 Accessories (Jewelry, Hats, Scarves, Sunglasses, Makeup, Handbags, Belts)
🚫 Intimates & Bodysuits
🚫 Fashion Face Coverings
🚫 Gift Cards

Important Notes:

• Store credit cannot be used until the return is processed.
• If an ineligible item is sent back, it will be returned to you.
• We do not cover return shipping for International, Puerto Rico, APO, or PO Box addresses.

Exchanges:

We only replace items if they are defective or damaged. Contact customercare@jaydenp.com for assistance.

Returns Process:

1. Submit your return request via our Return Center.
2. Ship the item back to:
   📍 2946 State Street, Carlsbad, CA 92008
3. Once received & approved, you’ll get an E-Gift Card via email.

Store credit does not expire.

For questions, email us at customercare@jaydenp.com.